What’s the Dish on IATA’s DISH 23.0?

Is there finally a solution on the way for our airline ticket fraud and chargeback debit memo problem?

In a document issued on April 26, 2018, IATA provided information about the most recent version of their Data Interchange Specifications Handbook (DISH) 23.0 which contains one of the keys to transfer fraud liability back to the card issuers. (Click here for the full press release)

How will DISH 23.0 impact my agency?

  • It will open up the possibility of tools which will reduce airline ticket fraud.
  • Would you like to be able to take a reservation for 4 business class tickets going to somewhere in Africa tomorrow and not worry about fraud? Most say YES!
  • These new DISH features will help agents increase air ticket sales without worrying about fraud.

How does DISH 23.0 reduce fraud?

  • By allowing information gathered during the transaction between a travel agent and their customer, to be transferred over to the airline or tour operator who will actually process the charge against the customer’s card.
  • In very simplistic terms we will be able to create a virtual card terminal so that the card issuer ie CIBC Aerogold, can themselves “authenticate” their customer before the charge is processed. If the card issuer authenticates with a “yes” they take on any fraud risk. 
  • So no more risks for travel agents and airlines!

The Association of Canadian Travel Agencies is working closely with Eric Johnston of the Association of Tour Operators of Quebec (ATOQ) in the matter, and will continue to provide member updates as new information becomes available.


Eric Johnston