Marriott Bonvoy Update for Members Impacted by Novel Coronavirus (COVID-19)

Marriott International continues to closely monitor the novel coronavirus (COVID-19). For Marriott Bonvoy members who live in mainland China, Hong Kong SAR, Macau SAR and Taiwan* we are extending their Elite status through February 2022. Additionally, Marriott Bonvoy is making updates as to when Suite Night Awards and Free Night Awards will expire – and will put a hold on all points expiration for these members until February 2021.

1. Extension of Elite status:
The above-mentioned qualifying Marriott Bonvoy Elite members will now keep their status until February 2022 instead of February 2021.

2. Extension of Suite Night Awards (SNA) and Free Night Awards expiration dates:
Valid Suite Night Awards (SNA) with an expiration date of December 31, 2020, earned through our Annual Choice Benefit will receive an updated expiration date of December 31, 2021. Members who have requested their SNA but not yet completed their stay, can call our Customer Engagement Center to cancel their reservation, which returns the SNA to their account, and then reschedule their stay.

Valid Free Night Awards earned by members located in mainland China, Hong Kong SAR, Macau SAR and Taiwan, through our Annual Choice Benefit or promotions that have a 2020 expiration date will be extended 12 months into 2021.

The above updates regarding Extension of Elite status, SNA’s and Free Night Awards will be reflected in member accounts by the end of April 2020.

3. Exemption of points expiration date:
Members located in mainland China, Hong Kong SAR, Macau SAR and Taiwan with a points expiration date prior to February 2021, will be granted additional time to remain active in the program. Points Expiration will resume February 2021 for members who have been inactive for the previous 24-consecutive months per our standard program rules.

On February 19, Marriott announced that we are waiving cancellation fees for hotel stays through March 15, 2020 for all guests with reservations at our hotels in mainland China, Hong Kong SAR, Macau SAR and Taiwan, as well as guests from mainland China, Hong Kong SAR, Macau SAR and Taiwan traveling outbound to out Marriott destinations globally.
* Location of residence based on Member profile as of February 1, 2020