Dear ACTA Members,
Last week, Sinorama Vacation Inc. in Quebec, Sinorama Holidays Inc. in Markham Ontario and Sinorama Travel in Richmond BC ended its operations. The following is a summary of where you can obtain information to assist your clients file a claim against the Compensation Funds within these regulated provinces. In Quebec, there is a new claim form (attached) that has not yet been updated on the PricewaterhouseCoopers website. If a travel agent paid Sinorama for travel on behalf of the client, the travel agent is entitled to be reimbursed for the portion of the customer’s money that the travel agent passed to the company.
Important to note is that the Compensation Funds in BC and Ontario do not cover unpaid commissions to travel agents. However, travel agents in Quebec can fill out the same claim form as do consumers for any unpaid commissions.
This website is for clients having booked with Vacances Sinorama Inc. or any other travel agency in Quebec (with a license from the Office) for a trip with "SINORAMA VACATION INC. " in Quebec. Clients who booked with an agency that does not hold a license in Quebec must contact the agency.
Claim Form for Travel Agents: Click here
Please note that the claim form has been modified and no longer requires the signature before a Commissioner for Oaths (see section "Claims").
Claim forms already printed and / or filed with the old format remain valid and it is not necessary to reprint / redo a claim.
Forms with supporting documents must be sent by mail or email, exclusively to the following address:
Ms. Martine Mainville
1250 René-Lévesque Boulevard West, Suite 2500
Montreal, Quebec H3B 4Y1
Consumers who purchased their travel services directly from Sinorama Holidays Inc. in Ontario and/or its website or through a registered Ontario travel agency should follow the instructions outlined by The Travel Industry Council of Ontario (TICO):
Information on Sinorama by TICO
There is no provision under Ontario Regulation 26/05 pursuant to the Travel Industry Act, 2002 for a consumer to claim on the Compensation Fund when they have purchased travel services from an out-of-province travel agency.TICO can only recommend that you contact your travel agency for further assistance.
Consumers who purchased their travel services directly from Sinorama Travel in Richmond, BC and/or its website or through a registered BC travel agency should follow the instructions outlined by Consumer Protection BC:
Information on Sinorama by Consumer Protect BC