BC Consumer Protection Amendment: Important Changes Ahead

The British Columbia Legislative Assembly is currently reviewing Bill 4-2025, the Business Practices and Consumer Protection Amendment Act, which is expected to pass in the coming months. This comprehensive legislation introduces significant amendments to the province's consumer protection framework that will directly impact how travel businesses operate in BC. The bill aims to strengthen consumer rights and modernize regulations in response to evolving business practices.

Of particular importance to travel agencies and travel advisors are provisions regarding prohibited contract terms, cancellation rights, and dispute resolution options. The amendments would prohibit terms preventing consumers from posting online reviews about services, establish new requirements for refund processing timeframes, and create additional rules for subscription or membership-based travel services. The bill also expands consumer access to the Civil Resolution Tribunal as an alternative to court proceedings for disputes.

ACTA is closely monitoring this legislation and its potential impacts on our members' operations in British Columbia. We have initiated discussions with provincial officials to ensure travel industry concerns are considered as regulations are developed and implementation timelines are established. Members operating in BC should begin reviewing their business practices in preparation for these changes. If you have specific questions or concerns about how these amendments might affect your agency, please contact Avery Campbell, Director of Advocacy and Industry Relations, at [email protected].

2025-02-26 22:32:14