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ACTA Membership Digital Card Program FAQ

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Yes. ACTA's Membership Digital Card now offers enhanced benefits exclusively for members. These include special offers from travel suppliers and access to the MemberPerks© savings program, which provides discounts from over 3,000 well-known national brands. We also offer digital membership cards compatible with Google Wallet and Apple Wallet through Pass2U. This service allows you to conveniently store and access your membership card on your smartphone.

The following individuals are eligible for an ACTA Membership Digital Card:
  • Travel advisors employed by an ACTA member agency and included by the agency owner;
  • Travel advisors with a valid Certified Travel Counsellor (CTC) or Certified Travel Manager (CTM) designation;
  • Independent travel advisor members in good standing with ACTA; and
  • Allied members in good standing with ACTA.

All ID cards are now digital to reduce environmental impact; physical cards are no longer issued. Your ACTA Membership Digital Card will be sent from the email address [email protected] when you join or renew your membership. You should typically receive your digital card within 24 to 48 hours after joining or renewing. In some cases, it may take up to one week.

If you change your place of employment during the year, please contact us at [email protected] to update your agency and email address. This ensures you continue to receive ACTA communications. Your membership remains active for the full year.

If your name changes, we will email you an updated digital ID card. To notify ACTA of a name change, please email [email protected]. You can also update other details directly in your Membership Profile via GlueUp.

If you need a replacement CTC/CTM certificate, please visit this link: Re-issue Certificate.

If you need a digital ID card urgently for travel, please contact [email protected]. If your membership has been renewed, we can issue a digital ID card. If needed, we can also provide a Membership Confirmation letter, which some suppliers may request.

The Self-Service Card Tool allows you to request a replacement digital card, ensuring quick access to your membership information. This process is automated and takes about five minutes. Click here to re-issue your Digital ID Card.

You can manage your membership details through our membership management system called GlueUp. After joining or renewing, you can log in to GlueUp here: Login to GlueUp. If you make changes affecting your card details, a new digital card will be issued by email within a week. For changes you cannot make directly, please contact [email protected].