ACTA - Association of Canadian Travel Agencies and Travel Advisors

1. Introduction

1.1 The Association of Canadian Travel Agencies and Travel Advisors ("ACTA", "we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and safeguard the personal information of our members and website users ("you" or "your") in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), An Act respecting the Protection of Personal Information in the Private Sector (Quebec Act), and other applicable laws.

1.2 This Policy applies to all personal information collected, used, or disclosed by ACTA in the course of our commercial activities, including information collected through our website, membership applications, and other interactions with our members and stakeholders.

2. Accountability

2.1 Our Privacy Officer, Marco Pozzobon, is responsible for ensuring compliance with this Policy and applicable privacy laws. You may contact our Privacy Officer at:

Email: [email protected]
Telephone: 905-282-9294
Mail: PO Box 12612, Martinway Plaza, Etobicoke, ON, M9R 4C7

2.2 We are responsible for personal information under our control, including information that has been transferred to third parties for processing. We require third parties to adhere to this Policy and implement appropriate safeguards to protect personal information.

3. Identifying Purposes

3.1 We collect personal information for the following purposes:

To process membership applications and renewals
To provide member services and benefits
To communicate with members about our programs, events, initiatives, and industry partners, including ACTA and partner marketing materials
To improve our website and member experience
To administer contests, promotions, surveys, or other features
To comply with legal and regulatory requirements
To detect and prevent fraud or other unlawful activities
To enforce our terms of service and other agreements

3.2 We will identify the purposes for which personal information is collected at or before the time of collection. If we wish to use personal information for a new purpose not previously identified, we will obtain your consent prior to using the information for the new purpose.

4. Consent

4.1 We will obtain your express or implied consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

4.2 You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer. We will inform you of the implications of withdrawing consent.

4.3 In certain circumstances, we may collect, use, or disclose personal information without consent, such as when the information is publicly available, required by law, or necessary to protect the rights or property of ACTA or others.

5. Limiting Collection

5.1 We limit the collection of personal information to what is necessary for the purposes identified in this Policy. We collect personal information by fair and lawful means.

6. Limiting Use, Disclosure, and Retention

6.1 We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as required by law.

6.2 We may share aggregated data and trends with our partners to enhance our member programs and services, but this information will not identify individual members.

6.3 We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will securely destroy or anonymize personal information that is no longer needed.

7. Accuracy

7.1 We will make reasonable efforts to ensure that the personal information we collect and use is accurate, complete, and up-to-date. We rely on you to provide accurate and current information and to notify us of any changes.

8. Safeguards

8.1 We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, disclosure, copying, use, or modification.

8.2 Access to personal information is limited to authorized employees and service providers who require access to fulfill their job responsibilities. Service providers are required to maintain the confidentiality of personal information and are prohibited from using it for any purpose other than providing the contracted services.

8.3 We regularly review and update our security measures to ensure the ongoing protection of personal information.

9. Openness

9.1 We make readily available to you specific information about our policies and practices relating to the management of personal information.

10. Individual Access

10.1 You have the right to access and correct your personal information, subject to certain exceptions. You may request access or corrections by contacting our Privacy Officer.

10.2 We will respond to your request within a reasonable time and at minimal or no cost to you. If we are unable to provide access to all the personal information we hold about you, we will provide reasons for denying access.

11. Challenging Compliance

11.1 If you have concerns about our compliance with this Policy or applicable privacy laws, you may contact our Privacy Officer. We will investigate all complaints and take appropriate measures to resolve them.

11.2 If you are not satisfied with our response, you may have the right to make a complaint to the appropriate privacy regulatory authority.

12. Changes to the Policy

12.1 We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised Policy on our website and updating the effective date.

13. Interpretation

13.1 This Policy shall be interpreted and applied in accordance with PIPEDA and other applicable laws. Any terms not defined in this Policy shall have the meanings set out in the applicable legislation.

14. Governing Law and Jurisdiction

14.1 This Policy and any disputes, claims, or causes of action arising out of or related to this Policy, its interpretation, performance, or breach, including but not limited to any statutory, tort, contract, or other claims, shall be governed by, construed, and enforced in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision or rule (whether of the Province of Ontario or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the Province of Ontario.

14.2 Any legal action, suit, or proceeding arising out of or related to this Policy or the matters contemplated herein shall be instituted exclusively in the courts of the Province of Ontario, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action, suit, or proceeding. The parties irrevocably and unconditionally waive any objection to the laying of venue of any action, suit, or proceeding in such courts and irrevocably waive and agree not to plead or claim in any such court that any such action, suit, or proceeding brought in any such court has been brought in an inconvenient forum. The parties hereby irrevocably waive any and all rights to trial by jury in any legal proceeding arising out of or related to this Policy.

14.3 By accessing or using our website or providing personal information to ACTA, you hereby irrevocably attorn to the exclusive jurisdiction of the courts of the Province of Ontario in respect of any disputes, claims, or causes of action arising out of or related to this Policy, its interpretation, performance, or breach.

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