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Travel Agency and Travel Advisor “ASKs” - Supplier Best Practices

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Suppliers are encouraged to process commissions promptly at the time of final payment, ensuring timely and efficient payment to travel advisors.

Suppliers should include penalty fees and non-refundable amounts in commission calculations, reflecting the value provided by travel advisors

In cases where cancellations occur due to supplier-driven circumstances, suppliers should protect travel advisor commissions to maintain trust and fair compensation

Ensure transparency and fairness by avoiding non-commissionable fees, ensuring travel advisors are fairly compensated for their work.

Effective communication ensures smooth operations and a positive experience for both travel advisors and their clients. Suppliers are encouraged to provide timely updates and detailed information.

Suppliers should not use client contact information for marketing without consent and must ensure originating advisors receive commissions for any on-site sales to their clients.

Self-service tools simplify processes for travel advisors and improve efficiency, enhancing the overall partnership experience.

Note: These are recommendations from ACTA and our members as to best practices by travel suppliers when working with travel advisors as part of ACTA’s mission to advocate for the industry. Travel agencies negotiate with travel suppliers on an individual basis; adherence to these best practice recommendations is voluntary.