Struggling with Debit Memos?

Air Canada provides a number of excellent resource documents regarding its Policies and Procedures available at aircanada.com/agents that can be found under the Agent Reference tab, in the Policies and Procedures folder. Additionally, the Air Canada Global Sales University has a course dedicated to better understanding its Policies & Procedures that provides an overview of Air Canada's booking and ticketing policies & procedures, best practices as it relates to processing ticket refunds, schedule changes, and avoiding debit memos.

You can register for the Air Canada Global Sales University at the ACTA Campus.